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Terms Conditions for Your Dhaka Game Account

We built Dhaka Game for Bangladesh players who want clear rules around deposits, withdrawals and gameplay. These terms explain how your account works, what we expect from you, and what you can expect from us when you play live tables, slots or place sports…

Account eligibilityDeposit & withdrawal rulesGameplay conductDispute resolutionRegional compliance

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How These Terms Apply to You

Dhaka Game Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open a Dhaka Game account, you agree to these terms in full. We operate in eligible regions where local law permits online entertainment and digital wallet transactions; access depends on your jurisdiction and we reserve the right to verify your location and identity before

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processing deposits or withdrawals. You must be of legal age in your region to register. Your account is personal—sharing login credentials or letting someone else use your wallet details to fund your account violates these terms and may result in suspension. We process bKash, Nagad and
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Rocket deposits as service payments; each transaction is your instruction to add funds to your account balance. Withdrawals follow the same verification path: we confirm your identity, check that the wallet or bank account matches your registered details, then release funds within the processing window stated
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in your account dashboard. Gameplay is governed by the rules published for each game or table; live casino results come from the studio feed, slot outcomes from certified random-number generation, and sports bets settle according to the official fixture result. If you believe a game result
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is incorrect, contact our support team within seventy-two hours with your bet reference and we'll review the session logs. We update these terms as needed; continued use of your account after an update means you accept the revised terms. For disputes we cannot resolve directly, both
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parties agree to pursue resolution under the laws of the jurisdiction where our payment processor is registered.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

Account Security and Fair Play Standards

We handle your account data, transaction records and gameplay history with the security measures you'd expect from a platform that processes daily bKash, Nagad and Rocket deposits. Your login is protected by OTP verification, your wallet details are encrypted during transmission, and your bet history stays private unless you request a copy or we need to review it for a dispute. Here's what governs how we run the platform and how you interact with it.

Identity Verification

We verify your phone number during registration and may request additional identity documents before processing large withdrawals or if we detect unusual account activity. This protects both you and the platform from fraud and keeps wallet transactions legitimate.

Transaction Records

Every deposit, withdrawal, bet placement and payout is logged in your account dashboard. You can download your transaction history at any time; we retain records for the period required by our payment processors and regional compliance standards.

Game Fairness

Live casino tables stream from licensed studios with certified random shuffles and dealer oversight. Slot games use certified random-number generators tested by the studios that supply them.

Account Restrictions

We reserve the right to suspend or close accounts that violate these terms—duplicate accounts, fraudulent deposits, collusion in live games, or abusive behaviour toward support staff all trigger review.

CONTACT PATHS

Ask About Terms or Report an Issue

If any part of these terms is unclear or you need help with account access, deposits, withdrawals or game rules, reach us through the channels below. Our Bangladesh support team handles queries about wallet verification, bet disputes and account restrictions—response times depend on query volume, but most questions get answered within a few hours during business days.

Live Chat Open the chat icon in your account dashboard to speak with a support agent. Best for urgent deposit or withdrawal questions, wallet verification help, and bet disputes that need immediate review.

Email Support Send detailed questions about terms, account restrictions, or policy clarifications to our support address. Include your account username and the section of the terms you're asking about so we can respond with the right detail.

FAQ Section Check the questions below for quick answers about account eligibility, Deposit references, withdrawal processing, gameplay conduct and dispute timelines before reaching out—most common terms questions are covered there.

What Players Ask About Terms & Conditions

Duplicate accounts violate our terms and both accounts will be suspended. We track device fingerprints, wallet details and login patterns to detect multiple registrations—stick to one account per person and contact support if you've lost access to your original login.

Withdrawals must go back to the same wallet or bank account you used to deposit, as part of our verification and fraud-prevention process. If you've switched wallets, contact support with proof of ownership for both numbers before requesting a withdrawal.

You have seventy-two hours from the time the bet settles or the game round completes to raise a dispute. After that window we close the session logs and cannot review the outcome—check your bet history regularly if you play high-stakes rounds.

We'll suspend your account, void any bets or winnings tied to the violation, and notify you of the specific terms you broke. Serious violations—fraud, collusion, or using someone else's wallet—result in permanent closure and forfeiture of your account balance.

Access depends on the local laws of the country you're visiting. We verify your location when you log in and may restrict gameplay if you're in a region where our services aren't permitted—use the platform only from locations where it's legally allowed.

We update these terms occasionally to reflect new payment methods, gameplay features or regulatory requirements. When we make changes, we'll post a notice in your account dashboard and the updated terms take effect immediately—continued use means you accept the revisions.

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