Reference

How We Handle Your Account Information

We collect and protect the information you share when you open an account, deposit through bKash, Nagad or Rocket, and browse our lobby. This policy explains what we gather, why we need it, and how you control it.

Account registration dataPayment wallet activityDevice and session logsCommunication preferencesAccess rights you control
Explore the Lobby Read FAQ
Dhaka Game How We Handle Your Account Information
DATA PRACTICES

How We Secure and Use Your Information

We built our data practices around the payment and identity verification steps Bangladesh players already trust. Every deposit through bKash, Nagad or Rocket creates a transaction record we encrypt and store to resolve disputes and comply with financial regulations. Session logs track which games you open and when you visit so we can show you relevant lobby sections without sharing that activity outside our platform.

Payment Data

When you deposit via bKash, Nagad or Rocket, we log the transaction amount, timestamp and wallet identifier to match funds to your account. We do not store your wallet PIN or full account credentials, only the reference needed to credit your balance.

Session Tracking

We record your device type, browser, IP address and the games you open to personalise your lobby view and detect unusual login patterns. This session data stays with us and is not shared with advertisers or external analytics platforms.

Marketing Consent

When you register, you choose whether to receive promotional messages about new game releases, sportsbook markets and account offers. You can change this preference anytime in your account settings, and we stop sending within 24 hours of your opt-out.

Data Retention

We keep transaction records for the period required by financial regulations in the regions we serve. Account profile data and session logs are deleted 90 days after you close your account, unless legal obligations require longer storage for specific records.

PRIVACY CONTACT

Reach Us About Your Data

When you need to review your data, update your consent preferences, or request account deletion, our support team handles privacy enquiries through the same channels you use for account help. Response times match our standard support hours, and we confirm your identity before making changes to protect your account security.

Team online

Live Chat

Open the chat widget in your account dashboard to ask about data access, marketing preferences, or deletion requests. Our team verifies your identity through your registered mobile number before processing changes.

Email Support

Send privacy questions to our support email from the address registered to your account. Include your username and mobile number so we can verify the request and respond with the information or action you need.

Account Settings

Log into your dashboard and visit the privacy section under account settings to toggle marketing consent, download your transaction history, or view the data categories we hold for your profile.

Common Questions About Your Data

We collect your full name, mobile number, email address, date of birth and payment wallet details during registration. This information verifies your identity for withdrawals and lets us credit deposits from bKash, Nagad or Rocket to the correct account.

Yes. Log into your account dashboard, open the privacy section under settings, and request a data export. We send a file containing your profile details, transaction history, session logs and communication preferences within 48 hours of your request.

Visit your account settings, find the communication preferences panel, and toggle off the marketing consent switches for email and SMS. We process your opt-out within 24 hours and only send essential account notifications after that.

We share limited transaction data with bKash, Nagad, Rocket and our payment processor to complete deposits and withdrawals. We do not sell your wallet details to advertisers or external marketing platforms, and all data transfers use encrypted connections.

When you request account deletion through support, we close your profile and erase your session logs, lobby preferences and marketing consent records within 90 days. Transaction records are kept longer where financial regulations require us to retain payment histories.

We encrypt your account data in transit and at rest, restrict server access to authorised personnel, and monitor login patterns to detect unusual activity. When you log in from a new device, we send an OTP to your registered mobile number to confirm it's you.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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